We host the website and backend systems on linux server that is regularly monitored and backed up. All traffic between your browser and our servers is sent over HTTPS.
When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfill your order, occasionally send you marketing email, and improve the user experience. All marketing communication will contain an opt-out link to unsubscribe.
We may share your personal information when required by law to do so or to protect our rights if our Terms of Service are suspected to be violated.
We never store your payment credentials on our servers. Credit card information is collected by Payu who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
We may use third-party services for analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Cookies & Local Storage
Here is a list of cookies and local storage keys that we use. We've listed them here should you decide to manually opt-out of them. _gat, _ga - Used to track visits to our website. Managed by Google Analytics. cart, variants - Stores information about what products are in your shopping cart.
Returns and Refunds
Damaged products: In case of damage caused to a product during shipping, thelabgrownstone.com will make arrangements to replace the damaged product. However, it is incumbent upon the customer to bring the damage to the notice of the courier at the time of delivery. Please note that the replacement is dependent on the report submitted by the courier, and the nature of damage. So, please check the product at the time of delivery, and if unsatisfied make a complaint to the delivery person. Also inform the thelabgrownstone.com Customer Service immediately so that necessary steps may be taken.
The product purchased by you, would be different from the actual product from our site, which would not be taken back. Refunds: thelabgrownstone.com will refund full payment if the customer has paid for products that are listed on the website but which are out of stock. In these cases, the Customer Service Team will send an e-mail to the customer, and on obtaining his consent initiate the refund process.
There may be situations where a customer has ordered several products, and one or more of those products are not in stock. In such cases, the customer will be refunded the cost of products not available.
The refunds are made through the payment gateway for all products that are ordered through Credit/Debit cards. These payments are routed back through the customer's Credit Card company, and are credited to the customer's account.
Refunds of payments made through Demand Draft/Crossed Cheque are made through At Par cheques. These are shipped through couriers with whom thelabgrownstone.com has an arrangement.
Please write to/call our Customer Service Team for more details.